Privacy Policy

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Program Terms and Conditions

1. The messaging program consists of general customer care messaging to answer questions and provide support to customers. Messages will be sent from (425) 213-1379.
2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at [email protected].
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy details contained in the rest of this page or contact us at [email protected].

Information we receive

When you request a quote, call, text, or email us, we may receive information you provide, including your name, phone number, email address, ZIP code, home size, bedroom and bathroom count, desired cleaning service, notes, scheduling preferences, and the contents of your communications.

Our hosting and security providers may automatically process limited technical information needed to deliver and protect the website, such as an IP address, browser or device information, requested pages, timestamps, and security logs.

How we use information

We may use information to:

• Respond to questions and prepare or discuss service estimates.
• Schedule, provide, and communicate about requested services.
• Call you about the quote or service you requested, or text you if you separately opt in.
• Operate, maintain, secure, and improve the website.
• Keep appropriate business records and meet legal obligations.
• Prevent fraud, misuse, or security incidents.

Calls and text messages

If you provide your mobile phone number and separately opt in to receive text messages, Serein Manor may send you text messages about your inquiry, estimate, scheduling, and related service updates. Message frequency varies. Message and data rates may apply.

You may stop text messages at any time by replying STOP. For help, reply HELP, call (425) 213-1379, or email [email protected].

SMS PRIVACY: Serein Manor does not sell, rent, share, transfer, or disclose mobile phone numbers, SMS opt-in data, or SMS consent records to third parties, affiliates, or external organizations for marketing or promotional purposes. SMS opt-in data and consent are used only for communications from Serein Manor related to the customer's inquiry or requested services. SMS consent is not transferable to another organization.

Cookies and similar technologies

Serein Manor does not intentionally use advertising or cross-site profiling cookies on this website. The hosting provider may use cookies or similar technologies that are necessary for security, access control, or reliable site operation.

Optional website analytics

With your permission, we use Google Analytics 4 to understand page visits and interactions with our booking, estimate, quote, and phone buttons. Analytics cookies help measure visits and device and browser information. Google processes this analytics data. Analytics is optional and does not load until you accept it.

We do not send names, phone numbers, email addresses, ZIP codes, quote contents, estimate inputs, or promo codes to Google Analytics. We exclude URL query strings and fragments from our analytics page information and do not enable advertising personalization.

Choose Accept analytics or Decline analytics in the cookie notice. You can change or withdraw your choice using Cookie preferences. We save your choice in this browser for up to six months. Declining analytics does not affect quotes, estimates, or booking. Learn more about Google’s privacy practices.

When information may be shared

We may use service providers that perform limited operational functions on our behalf, such as website hosting, form delivery, communications infrastructure, security, and other services necessary to operate our business. These providers may process information only as necessary to perform services on our behalf.

For clarity, mobile phone numbers, SMS opt-in data, and SMS consent records are not sold, rented, shared, transferred, or disclosed to third parties, affiliates, or external organizations for their marketing or promotional purposes. SMS consent is not transferable.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, and security of Serein Manor, our customers, or others. We do not sell or rent personal information for money.

Retention and security

We retain information only as long as reasonably needed for the purposes described here, including business, tax, dispute, and legal requirements. Our quote-form provider may retain submissions temporarily while delivering them to us. We use reasonable safeguards appropriate to the information, but no method of transmission or storage can be guaranteed completely secure. We maintain reasonable administrative, technical, and organizational safeguards designed to protect personal information, including mobile and SMS consent information, against unauthorized access, use, disclosure, or sharing.

Your choices

You may contact us to ask about, correct, or request deletion of personal information associated with your inquiry. We will review requests in light of applicable law and any information we must retain for legitimate business or legal reasons.

Children and external links

This website is intended for a general adult audience and is not directed to children under 13. Our website links to third-party services such as Instagram and Facebook. Their privacy practices are governed by their own policies.

Policy changes and contact

We may update this policy as our website or practices change. The effective date above shows the latest revision. Questions or privacy requests may be sent to [email protected] or made by calling (425) 213-1379.